JOB CONTEXT
• The Business Analyst will be responsible for analysing existing customer business operations and existing information systems.
• The Business Analyst will analyse the customer’s business trends and exploitation of IT in the department’s business operation.
• The Business Analyst will be responsible for the customer’s specification development, for user requirements for procurement and / or development of new systems.
• The Business Analyst will test the customer’s newly implemented systems and features.
• The Business Analyst will be responsible for analysing, defining and documenting change and enhancement requests.
• The Business Analyst will work in a professional and comfortable work environment where the core focus is on learning, growth, knowledge sharing, teamwork and collaboration.
• The Business Analyst must also be willing to do business travel to customer sites as per business requirements.

KEY PERFORMANCE AREAS AND KEY PERFORMANCE INDICATORS
1. Customer Relations.
2. Documentation skills, i.e. the standard and quality of documents.
3. The ability to solve problems.
4. Billable hours.
5. Communication skills, both verbal and written.

QUALIFICATIONS
Required (not-negotiable):
• Grade 12 Senior Certificate (Matric)
Advantageous (nice to have):
• A relevant Diploma or Degree or equivalent.

KNOWLEDGE
Required (not-negotiable):
• Knowledge of the full software development life cycle.
• Knowledge of development methodologies essential.
• Knowledge of business analysis methodologies.

EXPERIENCE
Required (not-negotiable):
• A minimum of 2 years experience in business analysis.
• A minimum of 12 months experience with MS Dynamics CRM 4.0.
• Facilitation of JDA sessions.
• Compilation of statistics.
• Business process modelling / remodelling.
• Testing of new systems and processes.
• Assisting in the implementation of new processed and systems.
• Identifying business requirements.
Advantageous (nice-to-have):
• Previous project management experience.

SKILLS
Required (not-negotiable):
• Be able to define system requirements and GAP analysis.
• Be able to work in a team environment.
• Be able to interact well with management and colleagues.
• Be able to successfully adapt to changing demands and conditions.

ATTRIBUTES AND COMPETENCIES
Required:
• Presentable.
• Pragmatic.
• Diligent.
• Perseverant.
• Proactive.
• Leadership.
• Planning and organising.
• Knowledge Specialisation.
• Must be individually driven and motivated.
• Must be reliable and responsible.
• Must be enthusiastic.

ADDITIONAL MUST-HAVES
• Must be willing to work overtime when required.
• The Business Analyst must also be willing to do business travel to customer sites as per business requirements.